Refund policy

Return policy
You have 14 days from receipt of your order to request a return or exchange.

Return conditions
To be eligible for a return, the item must meet the following conditions:

- be unused, unwashed and in its original condition

- Be returned in its original packaging

- Be accompanied by proof of purchase (invoice or order number).

⚠️ Personalized or custom-made items cannot be returned or refunded, except in the case of a proven defect or error on our part.

Return procedure
Please contact us at william@bodere.shop before returning any item, specifying :

- Your full name

- Your order number

- Reason for return

- Any photos of the product (in case of defect)

Return shipping costs are at the buyer's expense, unless the product is defective or we have made an error in your order.

Refunds
Once the return has been received and inspected, we will inform you whether your refund has been approved or rejected.

- If the return is accepted, the refund will be processed within 7 working days, via the original method of payment.

- Initial shipping costs are non-refundable, except in the event of an error on our part.

Defective or damaged items
If you receive a damaged or defective item, please contact us within 48 hours of receipt, enclosing photos of the product concerned.
We will propose a suitable solution: exchange, repair or refund.